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Protection of a customer – bank customer from ethical point of view
Přikrylová, Gabriela ; Horová, Olga (advisor) ; Hlouchová, Jaroslava (referee)
The Bachelor's thesis deals with a protection of the bank customer from ethical point of view. The main objective is to analyze how the banks observe and promote ethic standards during the dealings with their bank customers. The minority objective deals with a description of banks' attitude towards the importance of these ethic rules. The observation was used as a method of the marketing survey. The survey was carried out in the customer centre of the co-operative bank Modrá pyramida stavební spořitelna, a.s. Results of the observation showed that the quality of dealing with bank customers is very high. The dealings take place in the representative room and the services are provided by the professional financial advisors.
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Awareness children of dealing with dogs.
CHLOPČÍKOVÁ, Marie
Children´s awareness of dealing with dogs starts to gain importance nowadays. More often we meet the problems of injuries caused in children by our best animal fellows.This situation needs to be solved. Problem cannot be seen only in accused animal. In most cases neither dog nor child is the deliquent. The main cause of a conflict between, in other way, harmonious coexistence of both partners seems to be children´s ignorance of behaviour, body speech and complex responsible attitude towards dogs. However,they cannot learn these basic rules themselves. Theoretical part of the thesis devotes attention to general outline of child {--} dog relation. Separate chapters are focused not only on psychological and social development of both arbiters, but also on their mutual impact, behaviour, care, communication and cooperation. At the same time, the thesis outlines the problems of dog bite-related injuries in children of our or foreign latitude. Last but not least it underlines the need of prevention and measures which could reduce or generally eliminate the rise of dramatic situations between a dog and a child. The main aim of this work was to chart awareness (informedness) of middle school- aged children of treating, care, behaviour and communication with dogs. Further presumption is to find out the knowledge differences in children who have dogs and those who haven´t. The output of practical part of the thesis are the results of quantitative research. There was used a method of questioning {--} technique standard questionnaire for children within the range of 3.-5. class of basic school. Research specimen represents pupils´ knowledge of four basic schools, in total 200 respondents. From the point of regional representation there were children of South Bohemia and Olomouc regions. According to the research there is evident absence in knowledge of dogs´ body speech and consequently the safety of mutual contact that represent the main problem in arising of risk situation between a child and a dog company. Therefore it is important to devote them more attention in future.
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